Listening with intention Archives | Resonant Business Solutions

Leadership

Leverage Your Voice for More Success

Do you want to sell more? Do you want to land the job? Do you want your team to perform better? Then pay attention to ...

Communication

I Don’t Need to be Right

In my workshops on communication, I often talk about the power of listening. It has the power to influence, it gives us the ability to learn ...

Communication

Is There a Blind Spot

I recently had lunch with a friend and he was telling me about an organization (a startup) they had 28 people turn over in the last ...

Communication

Listening: What is it good for…

Listening is a key component of good communications and because we are hearing what others are saying, we “assume” we are listening. There is a difference ...

Communication

Are You Hearing..or Listening

This is one of those questions…some would say like which came first, the chicken or the egg. But there is a real difference. Think about the ...

Communication / Leadership

Are you listening to your client? If not who is?

I was speaking with an ex Client the other day (She was a client from my time at another firm). She was telling me about the new supplier the hospital system had just brought in. It was a large national company. As they came in to implement they told her about all of the processes she had that they would not be continuing because none of their other clients had these processes.

They had not taken the time to know Jennifer. So, she shared how she was adamant about her processes, because they were ...

Business Culture / Customer Service / Leadership

What Does Customer Service Mean; Really?

I have seen a couple of very interesting posts this week that struck me in the way that the companies went out of their way to make things right for their clients. These kinds of heroic tales always inspire me. And yet there is the other side that says that customers don’t need heroics they really are quite satisfied with capable and competent service. So which is it? Let me quote my friend Linda Farrar, “it depends.”

The first article I read was in Bloomberg Business Week, ...