Customer Service
Start withholding
Withhold your attention
Withhold your service
Withhold money
Withhold knowledge
Withhold information
Withhold praise
Withhold feedback
Get the idea? ...
Sales
I am a Toastmaster and I have discovered that it is a great organization for developing leadership skills as well as speaking skills.
One of the most powerful tools a leader or manager has is the ability to deliver feedback that helps the employee improve; while not discouraging them. If you have experience in managing people you
recognize the dilemma. You see Steve showing up on a sales call and telling the story without conducting good Discovery. As you provide feedback you notice that Steve crosses his ...
Customer Service
I recently celebrated a birthday. And in my email on my specific birthday I received an email from Marriott promoting a birthday gift. When I opened it they had credited me with a night towards my
“Elite” status. Not a big thing, I like staying at Marriott’s and it wasn’t expensive for them. But what it showed was that they valued me as a customer; to the point where they were willing to send
me something of value for my birthday.
Do you think I will look to Marriott for my next travel? ...
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