Business Culture
Whole Foods Gets It
When I encounter a business that demonstrates delivery of their goods or services in an elegant manner I like to acknowledge that they “get” it. Recently, ...
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Customer Service
They Get it: Marriott
I recently celebrated a birthday. And in my email on my specific birthday I received an email from Marriott promoting a birthday gift. When I opened it they had credited me with a night towards my
“Elite” status. Not a big thing, I like staying at Marriott’s and it wasn’t expensive for them. But what it showed was that they valued me as a customer; to the point where they were willing to send
me something of value for my birthday.
Do you think I will look to Marriott for my next travel? ...
