Communication
Communication the Number One Soft Skill with Hard Results
LinkedIn recently released a report on the top ten job skills employers wanted in new hires. Communication was number One! I could have told you that. ...
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Customer Service
Have You Gone Too Far With Automation: Milano’s v. McDonalds
What occurred to me as Ken was describing his experience at McDonald's, was that through automation, they have stripped out any possibility of engagement… it is just a series of routines. As a result, the server checked out.
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Four Things that Hold Emerging Leaders Back
The very thing that gets high performers promoted into leadership can be the limiter in their behavior as a leader. The drive to achieve, to be a pace setter, is what gets producers noticed and considered for promotion. But a constant drive for achievement without the human connection can damage team performance.
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Want Motivated Employees? Here are Five Ideas.
There are things you can do right now that will motivate, inspire, and engage your team. Here are five ideas.
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Stop Struggling in Your Business a Little Innovation Will Help You to Thrive
If you don’t innovate and or find a way to stand out from the crowd, how will your customers notice you in all the noise of the marketplace.
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Be Quiet! How to harness your inner conversation.
We often spend time and money learning how to communicate with each other. How often do we stop to consider how we communicate with ourselves? Take ...
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Communication – Is It a Soft Skill or a Competitive Advantage
“The coolest thing about an iPod is you can take your entire music collection with you in your pocket.” This caused the stock to rise almost 7%. This was because Jobs was able to create a meaningful picture in the markets eyes.
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Why Not Just Call It Presence?
Clients often ask me about developing Executive Presence, Leadership Presence, or Command Presence. Why not just call it presence? What is it? How do we develop ...
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Sometimes less is more
People today seem to be more sensitive to time. Sometimes it’s because they do not manage time well and sometimes it’s because they are just crazy ...
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Every Communication is an Opportunity and a Risk
Communication is one of the most powerful tools in the arsenal of a business leader (or any leader for that matter). It’s how we influence, it’s ...
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The Power and Riches in Connection?
Should we just give it away? A good friend of mine Tom LaRotonda sent me a Ted Talk the other night by
Amanda Palmer. She has been a singer in a variety of bands including the Dresden Dolls. Her video was on the Art of Asking. But I think it really showed the value of Connecting.
She tells the story of how she used to be a street performer, earning the change thrown into a hat during the day, in order to supplement ...
Communication
Reticence
Recently my Toastmaster friend Jim gave a speech on Reticence and asked us the question, “what happened to it?” He did a great job of showing how it has apparently disappeared as he shared the story of the flight where the lady (a stranger) next to him told the story of her urinary tract infection. Yuck. Or the other gentleman who asked him about the military’s “Don’t ask don’t tell” policy, and then proceeded to regale Jim with the ...
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