Business Culture
Three Steps To a Better Patient Experience
Recently my wife experienced a visit to the clinic. We’ve been patients here for over 15 years. There have been changes and they have taken ...
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Leadership
I don’t do business with friends
I recently had a long conversation with a CEO who said, “I don’t do business with friends.” Did I hear that right? I have been in ...
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Is there a role for generosity in business
First let’s revisit Bill the Barber. It was time for a hair cut today. Checking in with Bill and his business, things are picking up. He ...
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Intentions 2.0
I have been giving a lot of thought recently to the role of intentions in business. I believe they are one of the keys to our ...
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Bill The Barber’s Secret to Success
Ten years ago, I moved back to Denver. At the same time, a new shopping center opened up behind my office with a Barbershop. Being convenient, ...
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