Culture Archives | Resonant Business Solutions

Leadership

Why Your Best People Are Quietly Disengaging (And the 3 Conversations That Fix It)

A recent Inc. Magazine article by Bruce Crumley highlights groundbreaking NBER research revealing a surprising truth: minor, unintended slights can significantly impact employee performance, increasing absenteeism ...

Leadership

A Simple Framework for Building Accountable, Engaged Teams

I keep hearing small business owners telling me they cannot find good talent who want to work. I think they are not attracting talent that wants ...

Sales

What It Really Takes to Earn the Title “Trusted Advisor”

Everyone Wants the Title — Few Earn It “Trusted Advisor.”You see it everywhere — on websites, LinkedIn headlines, and business cards. But here’s the truth: it’s ...

Communication

Being Human in Business Even When Everything is Changing

I write a lot here about the craft of creating and succeeding in business. I deliberately use the word craft because building a business is ...

Leadership

You Want to Master the Leadership Conversations

Leadership consists of many things. Google will give you 1.7 billion points of view. Where I sit on this, is that the primary tool of a ...

Communication

How to use familiarity to improve organizational performance

If a tree falls in the Forest… Most managers I know are seeking ways to get just a little more productivity and performance from their teams. ...

Business Culture / Communication

The Role of Communication and Culture

In my corporate career I was with a firm that acquired 22 brands and tried to consolidate them into one. Think about that 22 distinct companies, ...

Leadership

Meetings What are They Good For?

As corporate America realized that with technology they could have people work “remote” they found that they could save in terms of hard costs on real ...

Leadership

Communicating for the bottom line: the human and financial impact of communications

$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported ...

Management

That Difficult Conversation – How to have a Feedback Conversation

I often hear from client managers that feedback is difficult because employees don’t want to hear it. And I hear from team members that they don’t ...

Business Culture / Leadership

Competition versus Cooperation

Working with Tom’s organization (not his real name) was intense. You ate what you killed… period. In addition, if a colleague had an account you wanted, ...

Leadership

Five Signs You Might Be a Bad Boss

You can’t control your emotions As a leader, your emotional tone sets the tone for your team. If you are frustrated, your team is in all ...

Leadership

Limiting Language for Healthcare Success

let me rephrase that, some leaders will blame money or time for their slow progress in change. They wait for a others or their suppliers to innovate. I hear it in the language that then reinforces their beliefs:

Business Culture

You Say You Want a Promotion? Can you communicate?

I just returned from a workshop where the trainer had people list out on sticky-notes the characteristics of someone that really made a dramatic impact on ...

Leadership

Three Reasons Employees Don’t Trust Their Leaders

I recently came across a study that reports that 55% of employees do not trust their leaders! That hurts. A leader who learns that 55% of ...

Business Culture

Better Feedback

Common complaints from managers I work with are, “my employees are not engaged, they are not adopting the new system, they are not stretching out of ...

Personal Development

Can Emotion Be Influential?

I was delivering a workshop recently when one of the participants wanted to be heard. He wanted to acknowledge the role that emotion and feelings play ...

Communication

What you say vs. What you do

I was struck by this article by Doug Conant and Stephen MR Covey that described a building surrounded by a fence and razor wire. This had ...

Leadership

A way to create more trust

You can Create Trust within your team

Business Culture

Culture is more than Chemistry

The trend in the talent development community (HR) is to look for individuals with a cultural fit. What does that mean? Does it mean: We all ...

Business Culture

Get out of the way

While lunch with a friend recently, she was telling me that she felt she could not be authentic in some negotiations because the other party was “bound” by ...

Leadership

Is your Team Engaged? Whose fault is that…

Often times it is the manager’s behavior that causes disengagement. Let me offer some examples:

Personal Development

So….You want to be empowered?

I often hear individuals speak about how they want to feel empowered or perhaps they want the company or their boss to empower them. What is ...

Leadership

Robots and Trust

how humans trust in robots increases when robots share their vulnerability