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“Just be authentic!” For whom?

Another networking invitation landed in my inbox last week. Somewhere in the third paragraph: “You have to be your authentic self.”I’ve read or heard some version ...

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You’re Going to Exit Your Business. The Only Question Is How.

This year, My Sister lost her accountant of 25 years. He died suddenly with no succession plan. She had to scramble. It got me thinking: You ...

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Business Culture / Leadership / Sales / Uncategorized

Clarity: The Secret to Unlocking Employee Potential

As a small business owner, are you frustrated with your employees’ performance? Before pointing fingers, it’s crucial to examine the role you play in your team’s ...

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Why ‘Great Customer Service’ Won’t Win You Clients (And What Will)

I know your business is unique and you really do take better care of your customers with your customer service. AND none of those matters. Because ...

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Stop Competing on Price: Build Your Distinguishing Market Position

If your business feels like “one of many,” it’s usually because it sounds like everyone else. The fix isn’t louder ads or deeper discounts, it’s clarity. ...

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